Here to Help
To our goeasy community,
The health and well-being of our customers, employees and communities has always been our highest priority. As we continue to monitor and assess the global impact of COVID-19, we have activated a series of proactive and precautionary measures at our stores, branches and offices across Canada, to help limit the spread of the virus. We have been closely following the guidelines from the Public Health Agency of Canada (PHAC) and the World Health Organization (WHO), and we are continuing to assess the situation daily. Our emphasis has been on modifying our business practices to ensure the health and safety of all, while also ensuring we can continue to deliver the highest quality service to our customers.
During these uncertain times, one constant has been the unwavering commitment of our team members to help our customers. The passion and dedication of our people and the way they have come together during this difficult and uncertain time, has been a tremendous source of pride for me. As things are changing daily, we are monitoring and adapting our business accordingly. We know that these can be stressful times, as many Canadians are now navigating workplace shutdowns, self-isolations or additional financial burdens such as added childcare expenses.
We want you to know that our commitment to helping everyday Canadians has never been stronger. We will continue to be there for our customers by providing them with access to the credit they need today, while we strive to put them on the path to a better tomorrow. Rest assured, we will do everything possible to remain open for business and ready to serve you. Please don’t hesitate to contact us.
President and CEO
Customer Resource Center
Customer Relief Program
We know that many of you, along with millions of Canadians, may be facing financial hardships as a result of the evolving COVID-19 situation. In order to best help you manage through these trying times, we have developed a Customer Relief Program designed to help find a solution for each of our customer’s unique situations.
- For our insured customers: If you have purchased our Loan Protection Plan, please note you are covered for job loss and illness. Click here if you would like to find out more or to make a claim. Please note we have made significant enhancements to our claims process to expedite processing time including, waiving initial supporting documents, waiving the 10-day waiting period for injury and sickness and waiving the 90-day working requirement for customers whose continuous employment was disrupted by COVID-19.
- Payment Deferrals: If you need to temporarily defer a payment should you need some immediate financial relief, we can help. Contact your local branch for details.
- Term Extensions: If you are looking for help to reduce the amount of your payments, we can extend the term of your loan to help you reduce the amount of your payments in order to better fit your current budget.
- We know that each of our customer’s situations is unique, and we are committed to working with each one of you to help you find a solution that will best fit your needs.
Open for Business Virtually
Although our stores and branches are no longer accepting in person visits, our teams continue to work to service our customers through our phone and digital channels. We are fully equipped to offer lending and leasing services to all customers remotely so our customers can apply for a loan or shop online and get access to the financial support they require during these times.
Managing your finances through covid-19
(links to articles and the goeasy academy page)
Make a Payment
Apply for a loan
Access your Account Details (when my ccount ready)
March 23, 2020 Update
As more provinces have moved to a closure of all non-essential services, goeasy has made the decision to no longer accept in-person visits at our easyhome stores and easyfinancial branch locations effective Tuesday, March 24th. This decision, although difficult, was made with the health and well-being of our team as our primary objective, while still ensuring that we can keep our employees fully productive and continue to provide essential services to our customers who are relying on us now more than ever.
We will continue to service our customers remotely with the ability to offer loans and leases, as well as the ability to make payments virtually. Our delivery drivers for easyhome will move to a “doorstep” model for delivery and pickups whereby they can arrange to leave a customer’s items at their doorstep
Store and Branch Locations No Longer Accepting In-Person Visits: Effective Tuesday, March 24th, easyhome stores and easyfinancial branches will no longer be accepting in-person visits. We remain open to service our customers leasing and lending needs through our digital and virtual channels.
No Contact Delivery Model: We will be immediately moving to a no contact “doorstep delivery” model only for our easyhome business. Customers will be notified that their delivery or pick-up will be made by arranging to leave their product directly inside their front entry way to ensure the health and safety of both our employees and customers.
WE ARE HERE FOR OUR CUSTOMERS
Open for Business Virtually: Although our stores and branches are no longer accepting in person visits, our teams continue to work to service our customers through our phone and digital channels. We are fully equipped to offer lending and leasing services to all customers remotely so our customers can apply for a loan or shop online and get access to the financial support they require during these times.
March 17, 2020 Update (hyperlink to update)
March 16, 2020 Update (hyperlink to update)