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Our team is available Monday to Friday from 8am-8pm EST and Saturday and Sunday from 10am-6:30pm EST to assist you.

 

Here to Help


To our goeasy community, 

The health and well-being of our customers, employees and communities has always been our highest priority. As we continue to monitor and assess the global impact of COVID-19, we have activated a series of proactive and precautionary measures at our stores, branches and offices across Canada, to help limit the spread of the virus. We have been closely following the guidelines from the Public Health Agency of Canada (PHAC) and the World Health Organization (WHO), and we are continuing to assess the situation daily. Our emphasis has been on modifying our business practices to ensure the health and safety of all, while also ensuring we can continue to deliver the highest quality service to our customers.

During these uncertain times, one constant has been the unwavering commitment of our team members to help our customers. The passion and dedication of our people and the way they have come together during this difficult and uncertain time, has been a tremendous source of pride for me. As things are changing daily, we are monitoring and adapting our business accordingly. We know that these can be stressful times, as many Canadians are now navigating workplace shutdowns, self-isolations or additional financial burdens such as added childcare expenses. 

We want you to know that our commitment to helping everyday Canadians has never been stronger. We will continue to be there for our customers by providing them with access to the credit they need today, while we strive to put them on the path to a better tomorrow. Rest assured, we will do everything possible to remain open for business and ready to serve you. Please don’t hesitate to contact us.


Jason Mullins,
President and CEO 

 

 

 

 

 

 

Frequently Asked Questions

COVID-19

I have questions about my loan – who should I contact?

If you’re an existing easyfinancial customer, it’s always best you call your local branch to discuss your loan. 

If you can’t reach someone at your branch, you can contact our centralized Support Centre by phone at 1-888-502-3278 or by email [email protected].

I can’t make my payments - what will you do to help?

We know that many of our customers have been directly impacted by COVID-19. If you are unable to make a payment, we have options that can help you through your unique circumstances. 

Please contact your local branch or call our Support Centre at 1-888-502-3278, we’ll help you find a solution that will work for you. 

Can I defer a payment?

You may be able to defer a payment; however we have several options that may be better suited to your specific financial needs - today and tomorrow. 

Please contact us so we can assess your personal circumstances and develop a plan that best fits you. Our goal is to help you make decisions that give you the relief you need today, while minimizing any long-term impacts to your account. 

What is a term extension?

A term extension allows you pay your loan over a longer period of time which reduces the amount of each regular payment. 

Can I get a loan without going into a branch?

Yes – absolutely.  

You can apply, complete your loan application and get your funds without ever leaving your home. 

Start your application online or by contacting your local branch. We will complete it over the phone, collect documents electronically and send you your funds by e-Transfer or deposit them directly into your bank account via an electronic funds transfer (EFT).    

Why don’t you waive interest charges or reduce interest rates until things go back to normal?

We have many tools in place to help you navigate any financial hardships you may currently be facing. Our Customer Assistance Program can help with options that include payment deferrals, term extensions and rate reductions. These tools can help you manage your unique needs by giving you the immediate relief, while helping you protect your credit for the future. 

If you’re having difficulty making payments, we encourage you to talk to your local branch – working together we can find an option that works for you.  

Loan Protection Plan

Will filing an insurance claim negatively affect my credit score?

No, filing an insurance claim will not negatively affect your credit score. Your insurance coverage can help make your loan payments when the unexpected happens. 

Will filing a claim increase my loan payments?

No, filing an insurance claim will not increase your payments. Your insurance coverage can help make your loan payments when the unexpected happens.

Will filing an insurance claim prevent me from getting approved for an easyfinancial loan in the future?

No, filing an insurance claim will not prevent you from being approved for a new easyfinancial loan, or for an increase to your existing loan, in the future. 

I have questions about my insurance claim, who can I contact?

Our dedicated Loan Protection Plan specialists are available to help support your insurance related questions. They can be reached by email at [email protected] or by phone at 1-855-441-3279. 

Alternatively, you can contact the insurer directly by phone at 1-800-663-9822 or email at [email protected].

How do I file an insurance claim?

To start a claim, please email us at [email protected] or call 1-855-441-3279.

To speed up the process, you can download and complete a claim form. When you’re ready you can send it by email to [email protected].

Alternatively, you can email, mail or fax the completed claim form and supporting documentation directly to the insurer: 

Assurant, Financial Claims PO Box 7000, Kingston, Ontario, K7L 5V3 Fax: 1-800-645-9405 Email: [email protected].

CONTACT US

Find Your Local Branch

Find your local branch and call us today if you need help with your current loan or are looking for a new loan.

Contact Center

Call our Contact Centre
if you need help, advice, or access to your account.

 1-866-327-9597

Our commitment to the Boys and Girls Clubs of Canada has never been stronger. We are proud to support their member and communities during these difficult times with $150,000 donation to the Boys and Girls Clubs of Canada Emergency Relief Fund.

 

“We are grateful to goeasy, Ltd. for going the extra mile for our Clubs in this time of crisis. goeasy has been a trusted partner over the years, offering support through the easybites kitchen renovation program at Clubs across the country and associate volunteering—thank you for the generosity when we truly need it the most.”
Owen Charters, President & CEO of Boys and Girls Clubs of Canada.