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Customer Assistance Program

Ensuring we can continue to support, and provide the help you need today, is a key priority for our team. We know that many of you, along with millions of other Canadians, may be facing financial hardships as a result of the evolving COVID-19 situation. In order to best help you manage through these trying times, we have developed a Customer Assistance Program designed to provide solutions that meet your unique needs.

There are several tools within our Customer Assistance Program designed to help you manage through your unique situation. If you are looking for help, please know we are here for you. Call your local branch or our call center at 1-888-502-3279 and we will help you find an option that meets your needs.

Loan Protection Plans

If you chose to enroll under a Loan Protection Plan when you obtained your easyfinancial loan, you may be eligible for benefits in the event of injury or sickness, involuntary unemployment, critical illness, or death.2

Payment Deferrals

If you need to temporarily defer a payment to provide you with some immediate financial relief, we can help. Contact your local branch for details.

Term Extensions

If you are looking for help to reduce the amount of your payments, extending the term of your loan may help you reduce the amount of your payments to better fit your current budget.

To our goeasy community,

The health and well-being of our customers, employees and communities has always been our highest priority. As we continue to monitor and assess the global impact of COVID-19, we have activated a series of proactive and precautionary measures at our stores, branches, and offices across Canada, to help limit the spread of the virus. We have been closely following the guidelines from the Public Health Agency of Canada (PHAC) and the World Health Organization (WHO), and we are continuing to assess the situation daily. Our emphasis has been on modifying our business practices to ensure the health and safety of all, while also ensuring we can continue to deliver the highest quality service to our customers.

During these uncertain times, one constant has been the unwavering commitment of our team members to help our customers. The passion and dedication of our people and the way they have come together during this difficult and uncertain time, has been a tremendous source of pride for me. As things are changing daily, we are monitoring and adapting our business accordingly. We know that these can be stressful times, as many Canadians are now navigating workplace shutdowns, self-isolations, or additional financial burdens such as added childcare expenses.

We want you to know that our commitment to helping everyday Canadians has never been stronger. We will continue to be there for our customers by providing them with access to the credit they need today, while we strive to put them on the path to a better tomorrow. Rest assured, we will do everything possible to remain open for business and ready to serve you. Please do not hesitate to contact us.

Jason Mullins,

President and CEO

Covid Page Jason Image

How we’re working to keep you safe


Daily Screening

Daily COVID-19 pre-screening completed by every employee prior to the start of every shift.


Physical Distancing

An open-door policy where we are now accepting walk-ins in a controlled setting to ensure physical distancing requirements are met.


Capacity Limits

Increased customer access in our stores and branches to allow for up to a maximum of 4 customers in a branch and 10 customers in a store at any one time.


Protective Equipment

Where there is a municipal bylaw related to mandatory face coverings, all employees must wear a face covering when interacting with a customer

We're here to help


Online & Mobile

Customers can apply for loans online at or


In Person

Customers can visit their local branch or 400+ stores across Canada.


By Phone

Call us at 1-888-502-3279 and we will help get you the answers you need.

Have questions? We can help.

Can I defer a payment if I am in isolation or have experienced job loss?


If you are amongst the many Canadian facing financial hardships because of the evolving COVID-19 situation, please reach out to your branch or our call center to find out how we can help. We understand that these are unprecedented times and assure you that we are here to help and support you through these uncertain times. We can support you by offering the ability to temporarily defer a payment or extend the term of your loan to help reduce the amount of your payments. As each case is unique, our team is trained to assess your individual situation and offer the solution that is best fit so please contact us and we will let you know how we can help.

I have been a customer of yours and now I need a new loan or increase offer, will you provide lower interest rates given what is happening with COVID-19?


Our rates are based on a customer’s credit history and their ability to afford the monthly payments of their loan. We are committed to offering each of our customers a personalized rate based on their credit profiles. Upon successful repayment, we also reward many customers with interest rate reductions as part of our program to try and help them graduate back to prime.

Who is easyfinancial and what do we do?


easyfinancial is a non-prime lender that offers a full suite of lending products that includes installment loans up to $100,000. Our financial products and services help everyday Canadians that may have limited borrowing options and have often been declined by banks. Our products are way cheaper than a payday loan, fast and convenient and get the money you need today, while helping to rebuild your credit for tomorrow.

What is the difference between easyfinancial and a bank?


We can approve a wider range of customers, even those with damaged credit because we look at more than just your credit score. With the ability to look at your full financial profile, we can approve customers that banks and traditional lenders will not.

Where are you located?


We have over 400 locations across Canada as well as a full-service call centre to help with your borrowing and loan management needs.