Need help?

Contact us today!

Personal & Home Equity Loan inquiries

For Sales related questions, contact us:

Monday to Friday: 9am-10:30pm EST

Saturday: 10am-8:30pm EST

Sunday: 10am-6:30pm EST

For Service related inquiries, contact us:

Monday to Friday: 8am-8pm EST

Saturday and Sunday: 10am-6:30pm EST

loanProductImage

Send us an email and we will get you the response you need.

We couldn’t submit your request. Please make sure all fields are marked correctly.

loanProductImage

Connect with one of our representatives to help answer your questions.

We couldn’t submit your request. Please make sure all fields are marked correctly.

loanProductImage

We’re here to help. Call us at 1-888-502-3279 and we'll help get you the answers you need.

We couldn’t submit your request. Please make sure all fields are marked correctly.

Locations near you

380+ locations across Canada to serve you better

Auto Loan Inquiries

Our team is available to help you:

Monday to Firday: 9am-7pm EST

Saturday and Sunday: Closed

loanProductImage

Send us an email and we will get you the response you need.

We couldn’t submit your request. Please make sure all fields are marked correctly.

loanProductImage

For Service related questions, call us at:

1-888-664-1896

For Sales related questions, call us at:

1-833-742-2886

We couldn’t submit your request. Please make sure all fields are marked correctly.

Loan Protection Plan Claim

Have loan protection and looking to submit a claim?

Have questions? We can help.

How do I make my loan payments?

Loan payments are made through our pre-authorized payment plan. Pre-authorized payments are automatic withdrawals from your bank account each time your payment is due.

Can I pay off my Personal Loan early or make any extra payments? If so, is there any penalty?

You can pay off your Personal Loan early or make any extra payments at any time without any penalty.

Can I pay off my Home Equity Loan early or make any extra payments? If so, is there any penalty?

If you would like to pay off your Home Equity Loan early, an Early Payout Fee may apply depending on your province or territory.

Will my monthly amount due change if I make a large payment or additional payments?

No, the monthly amount due will not change as the large payment or additional payments will be used towards lowering the principal. To save money on the interest of your loan, you can pay off the loan early with the extra payments.

I purchased a Home & Auto Benefit Plan, who do I contact when I need to use the services?

If you purchased a Home & Auto Benefit Plan and need to use the roadside emergency service or other services, please contact 1-866-5-CANADA.