How to Find a Trustworthy Moving Company

goeasy Academy How to Find a Reputable Moving Company

Finding a moving company that you can trust in your area is not an easy task. We've all heard the horror stories of fake moving companies that not only steal a large sum of money from you but leaves you on your own the day of your move, without having time to find another company.

Even if it is not a scam, it is normal to worry about the quality of the moving services you will get. However, there are companies that offer good services, that are honest, and will make sure that your move is a success.

1. Start your search for a moving company in advance

Finding a mover should not be done at the last minute. As soon as you have the official date of your move, you should start contacting movers. Even if you think you are too early, you will not lose anything by contacting them, at least to get an idea of ​​the price and availability. Moving companies have very busy schedules and can be fully booked weeks in advance. By contacting a few today, you will have more choice to select the date, but it also gives you time to think about the mover that is right for you. This will allow you to compare your options and do more research. This is especially important if your move is during the high demand season.

However, we understand that life sometimes hides surprises, and unforeseen moves happen! If it is the case for you, you may not have time to select carefully your movers. In this situation, it will be important to choose a mover of which you have an idea of the reputation. Before deciding, search online for reliable reviews of the best local moving companies (or long distance movers) in your area. These moving websites carefully select moving companies based on professionalism, years of experience, accreditation, awards and social proofs from customers. It will help you through the maze of information the web provides about this unique industry. By following a few simple rules, you will make sure this is a legit moving company and avoid moving scam.

2. Contact several moving companies

It is important to not go right away with the first company that gives you an estimate. Make sure you contact several movers and received a couple of quotes before making your choice.

When you receive your quotes, it is important to compare what the movers offer you such as the number of men and the insurance. Insurance is especially important, and it also gives you an idea of the liability of the company.  A mover should always include insurance.

Not only receiving many quotes helps you compare the services, but you can also compare the prices and have an idea of how much will costs your move and therefore be prepared. Moving is expensive, and you might need a personal loan. Having an accurate quote will be important, don’t hesitate to give as much detail as possible about your move (number of stairs, approximate number of boxes, number of rooms, etc.).

Finally, it will also give you an idea of the service you will receive from the company. Were they professional? Did they give you an official quote including every detail? Were they responsive in early conversion? Etc. This could influence your choice and for a good reason, a good moving company will make sure every aspect of their customer service is excellent.

3. Look at the reviews and accreditations of each moving companies

The Internet can be a great friend when looking for a moving company. Nowadays, you can find all kinds of reviews on the Internet, including on movers. You can find these reviews on many sources, such as:

  • Google Reviews
  • Facebook
  • Yelp
  • HomeStar

Those sources can give you an idea of the services a moving company offers and how well the customers are satisfied. Make sure you look at many reviews from different sources. Also, some negative reviews do not mean that a moving company is completely bad. Unfortunately, incidents can happen, but it may be a one-time event.

Two other reliable sources that are important when looking for a mover are the Canadian Association of Movers, and the Better Business Bureau.

You can find movers, reviews, you can file a complaint, find out if they are accredited, etc.  Movers that are accredited from CAM of the BBB are researched to make sure they are reliable, professional and safe. If you have doubts about a moving company, those are two great sources to know if you can trust them.

4. Use the help of a free moving concierge

Moving concierges will guide you in the whole moving process, including but not limited to, getting moving quotes from reliable companies. They have a large network for everything around moving and it allows you to save money, and time. 
If you are not sure where to begin, using a free moving concierge is a great way to start and have someone to look over your shoulder to make sure nothing is left behind.

5. Know how to recognize a scam

When looking for a mover, there are signs that can indicate that the company is fake and trying to scam you. You should always be careful, especially during high demand season.

Earlier in this article, we discussed online reviews. Reviews can be very helpful, and they can also indicate a scam. You should be careful of reviews that are extremely positive and will describe in detail the perfection of the service. If you feel like a review is overselling a company, keep in mind that it could be fake.

When you are contacting a moving company to receive quotes, don’t hesitate to ask questions about the service and the logistics of the move. A real moving company will be able to easily answer all your questions; however, a fake mover might be hesitant when you ask specific questions.

The quote you’ll receive is also important. Like we mentioned earlier, there should have details and every charge should be explained. If a mover is giving you the quote over the phone, you should always ask to have it written. This way, even if it is not a scam, you’ll avoid surprise extra charge.

Finally, if the mover asks you for a large down payment, or even full payment in advance, it is also a sign that it might be a scam. That is why having many quotes is important, it helps you to know what the prices on the market are and therefore recognize when something is off.


Finding a moving company might take some time and effort, but it is necessary for a smooth move. Also, after having done business with a company, you should not hesitate to share your experience with others and write a review. This can be helpful for others and it forces moving companies to offer the best service they can. A move can be stressful, but when handle the right way, it is a start for a new adventure.

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